Smart Utility Systems - Helping Energy and Utility Industry with Cost Effective Customer Engagement
Today’s Energy and Utility sector revolves around the 'energy trilemma'- the unenviable task of balancing security of supply and rising costs, while mitigating environmental impact. In other words, the sector is striving to ensure that energy is secure, sustainable and affordable. But tackling this requires innovation, and the need to engineer alternative technologies that accommodates demand and yet ensure energy and water sustainability. Sufficing this need of the utility industry is Smart Utility Systems (SUS), headquartered in Irvine, CA, United States that mainly focuses on area of customer engagement. The company has to its credit several industry accolades for showcasing its innovation and successful deployment of its award winning customer engagement platform,the Smart Customer mobile (SCM).
SUS is helping utilities maximize the ROI on their smart grid investments through effective customer engagement strategies
Since its inception in 2009, SUS is helping utilities maximize the ROI on their smart grid investments through effective customer engagement strategies. Through its SCM platform, SUS aids utilities in driving high operational efficiency and reducing the overall cost at the same time. Having won several awards in 2015 for its innovation and excellence in the area of customer engagement, SCM empowers customers to connect with utilities in real time on any device such as tablets and smartphones. With
in-built analytics, SCM enables utilities to get a 360 degree view of customer information, get access to their consumption data, identify the target segment, and recommend energy efficiency and water savings programs. “With SCM, SUS has helped North America in improving customers’ experience with their utilities and reducing the CSR calls by 20 percent to 30 percent”, claims Deepak Garg, CEO of SUS.
Responding to the needs of utility workforce, SUS has fostered yet another exquisite solution- Smart Mobile Workforce (SMW), an end-to-end enterprise mobility solution that provides Job, Safety, and Asset related real-time information, improves productivity and operational efficiency. “SMW platform easily integrates with existing utility systems and helps supervisors and managers optimize and streamline the business operations by providing an enterprise workforce management solution to improve effectiveness of the field staff.” says Deepak.
Smart iQ (SiQ) – an advanced built-in analytics platform, is another unique offering from SUS that provides utilities with detailed analysis and insights on customers’ usage patterns thus improving the operational efficiency. In response to the drought in California and helping utilities achieve their water conservation goals mandated by the Governor of CA. SUS recently launched an application, Smart H20– a one click solution that gives the end-consumers the ability to report a water leak or violation incidents through their mobile devices and educate customers about water conservation and motivates them to contribute to water sustainable future.
Future Docket
With its award winning customer engagement platform – SCM, SUS has emerged as a Game Changer and a “partner of choice” for utilities in their transformational journey to address the challenges pertaining to energy efficiency and water conservation. SUS wants to continue its quest for excellence by developing innovative, customer-centric solutions that will help utilities engage and empower their customers and deliver an enhanced digital experience by leveraging mobile and cloud technologies, social networking and big data & analytics.
Responding to the needs of utility workforce, SUS has fostered yet another exquisite solution- Smart Mobile Workforce (SMW), an end-to-end enterprise mobility solution that provides Job, Safety, and Asset related real-time information, improves productivity and operational efficiency. “SMW platform easily integrates with existing utility systems and helps supervisors and managers optimize and streamline the business operations by providing an enterprise workforce management solution to improve effectiveness of the field staff.” says Deepak.
Smart iQ (SiQ) – an advanced built-in analytics platform, is another unique offering from SUS that provides utilities with detailed analysis and insights on customers’ usage patterns thus improving the operational efficiency. In response to the drought in California and helping utilities achieve their water conservation goals mandated by the Governor of CA. SUS recently launched an application, Smart H20– a one click solution that gives the end-consumers the ability to report a water leak or violation incidents through their mobile devices and educate customers about water conservation and motivates them to contribute to water sustainable future.
Future Docket
With its award winning customer engagement platform – SCM, SUS has emerged as a Game Changer and a “partner of choice” for utilities in their transformational journey to address the challenges pertaining to energy efficiency and water conservation. SUS wants to continue its quest for excellence by developing innovative, customer-centric solutions that will help utilities engage and empower their customers and deliver an enhanced digital experience by leveraging mobile and cloud technologies, social networking and big data & analytics.
